Technical Information

How VoIP 911 Works

VoIP providers are mandated by the CRTC to provide 911 service.  VoIP technology offers 911 service which differs from the traditional 911 services on landlines.   

StormQloud maintains your physical address in our database. When an end user calls 911,  emergency calls are routed to a national call centre where callers are asked to confirm the physical address on file before being transferred to the closest emergency access point. This process will take more time than calling from a traditional landline where the location is already known.

You should always make sure that employees and visitors are aware of this important difference.  You may want to retain an analog line for emergency use.
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